Question 1

How long does shipping take?

Accepted Answer

Standard shipping takes 3–7 business days. Expedited shipping (2–3 business days) and overnight shipping are also available at checkout. Orders are processed within 1–2 business days.

Question 2

Do you offer free shipping?

Accepted Answer

Yes! We offer free standard shipping on all domestic orders of $75 or more. The free shipping threshold is calculated before taxes.

Question 3

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. Rates are calculated at checkout based on your destination. Please note that customs duties and import taxes are the responsibility of the buyer.

Question 4

How can I track my order?

Accepted Answer

Once your order ships, you'll receive an email with a tracking number. You can also sign into your account and view your order status on your account dashboard.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for a full refund. Items must be unworn, unwashed, and in original packaging with tags attached. Personalized items and items marked as final sale are not eligible for return.

Question 6

How do I start a return?

Accepted Answer

Email us at hello@smalltowngiftco.com with your order number and the item(s) you'd like to return. We'll send you a prepaid return label within 1–2 business days.

Question 7

How long do refunds take?

Accepted Answer

Refunds are processed within 5–7 business days after we receive your return. It may take an additional 3–5 business days for the refund to appear on your statement.

Question 8

Do you offer exchanges?

Accepted Answer

We don't offer direct exchanges at this time. Please return the original item for a refund and place a new order for the size or color you'd like.

Question 9

Can I modify or cancel my order?

Accepted Answer

We process orders quickly! If you need to modify or cancel, please email us as soon as possible at hello@smalltowngiftco.com. We can usually make changes if the order hasn't been shipped yet.

Question 10

I received a damaged item. What should I do?

Accepted Answer

We're sorry about that! Please email us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund — no return needed.

Question 11

Do you offer gift wrapping?

Accepted Answer

We love gifting! Many of our products come beautifully packaged and gift-ready. Check individual product pages for gift wrapping availability.

Question 12

What sizes do you carry?

Accepted Answer

Sizing varies by product. Check each product page for a detailed size guide. If you're between sizes, we generally recommend sizing up for a more comfortable fit.

Question 13

Are your products true to color?

Accepted Answer

We do our best to photograph products accurately, but colors may vary slightly depending on your screen settings. If you have questions about a specific product's color, feel free to email us.

Question 14

Do you restock sold-out items?

Accepted Answer

It depends on the item! Some products are limited edition. For popular items, we do restock — sign up for our newsletter to be the first to know when favorites come back.

Question 15

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, creating an account lets you track orders, save your wishlist, and check out faster on future orders.

Question 16

How do I reset my password?

Accepted Answer

Visit the sign-in page and click 'Forgot password?' to receive a reset link via email. If you don't receive it within a few minutes, check your spam folder or email us at hello@smalltowngiftco.com.

Frequently Asked Questions

Shipping

Returns & Exchanges

Orders

Products

Account

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